jiili Terms & Conditions

1 General Provisions

jiili is an online gaming platform that provides entertainment gaming services for players in Bangladesh. These terms and conditions ("Terms") govern the agreement between jiili ("Platform", "we", "our") and the user ("you", "member").

These Terms may be revised from time to time. For significant changes, we will publish a notice on the platform. Continued use of the platform after any changes means you have accepted the updated Terms.

1.1 Applicability

These Terms apply to all services, games, bonus offers, payment transactions, and customer support on the jiili platform. They remain equally in effect whether you access the platform via mobile or desktop.

1.2 Language & Interpretation

These Terms are written in Bengali. In the event of any conflict between a translation and the original Bengali text, the Bengali text will prevail.

2 Account Registration & Eligibility

2.1 Age Requirement

To open an account and play on jiili, you must be at least 21 years old. This platform is for users aged 21 and above only. jiili may request proof of identity at any time to verify age. If an account is opened using false information, it will be closed immediately and the balance in that account may be forfeited.

2.2 One Account Policy

Each individual may operate only one account on jiili. If multiple accounts belonging to the same person are found, all of them will be closed and bonuses will be forfeited. If multiple members of the same household wish to operate separate accounts from the same device or network, the support team must be notified in advance.

2.3 Providing Accurate Information

At the time of registration, you must provide your name, address, mobile number, and payment details accurately. If any information changes, you must notify the support team without delay. Providing incorrect or misleading information will be treated as a breach of these Terms.

2.4 Account Security

It is your responsibility to keep your login credentials — username and password — completely confidential. If you suspect unauthorised access to your account, notify us immediately at [email protected]. jiili will not be liable for any loss resulting from third-party access.

3 Deposits, Withdrawals & Payments

3.1 Deposit Conditions

The minimum deposit amount on jiili is ৳500. Customers can deposit funds into their account via bKash, Nagad, Rocket, and Upay. Deposited funds are generally credited to the account instantly.

3.2 Withdrawal Conditions

The minimum withdrawal amount on jiili is ৳1,000. Withdrawals are typically processed within 30 minutes to 3 hours. The following conditions must be met to complete a withdrawal:

• Account verification must be complete.
• Applicable wagering requirements must be fulfilled.
• The withdrawal method must be consistent with the deposit method.
• If an active bonus is in progress, withdrawals may be restricted until its conditions are met.

3.3 Fraudulent Transactions

If a fraudulent or suspicious transaction is detected, jiili reserves the right to suspend that transaction and place the account on hold until the investigation is complete.

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

jiili offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives a ৳1,200 bonus, resulting in a total balance of ৳2,200. Alternatively, depositing ৳26,000 gives the maximum bonus of ৳15,000, for a total of ৳41,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15x, calculated on the bonus amount only — not on the deposit amount. Example: ৳1,200 bonus × 15 = a total of ৳18,000 in bets must be placed to meet the wagering requirement. Only after this amount is wagered will winnings earned from the bonus become withdrawable.

4.3 General Bonus Conditions

• Each bonus offer has its own validity period; once expired, the bonus is cancelled.
• While one bonus is active, another bonus may not be accepted.
• The bonus amount is not directly withdrawable; only winnings earned from the bonus can be withdrawn after the wagering requirement is met.
• jiili reserves the right to modify or withdraw any bonus offer.
• If evidence of bonus abuse or manipulation is found, the relevant account may be closed.

8 Privacy & Data Protection

jiili gives the highest priority to protecting your personal information. The platform uses SSL encryption technology, which keeps all your information and financial transactions secure.

Full details on how your personal information is collected, stored, and used can be found in our Privacy Policy. jiili never sells your personal information to third parties. However, it may share information with relevant authorities when required by law.

9 Intellectual Property & Copyright

All content on the jiili platform — logos, graphics, software, game interfaces, text, and other materials — is protected by jiili's intellectual property rights. No part of these materials may be reproduced, distributed, or used commercially without explicit written permission.

Content from third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) is covered by the intellectual property of the respective companies.

10 Limitation of Liability

10.1 Service Interruptions

jiili strives to provide uninterrupted service, but temporary disruptions may occur due to technical errors, maintenance work, or issues with third-party services. jiili will not be liable for such disruptions.

10.2 Internet Connection

If the internet connection is lost or a device experiences problems during gameplay, jiili is not liable for any resulting loss. However, an attempt will be made to restore the game session in such situations.

10.3 Third-Party Services

bKash, Nagad, Rocket, and Upay are used for payments on jiili. jiili is not liable for the terms and conditions of these payment gateways or any potential delays.

11 Account Closure & Termination

11.1 Closure by the User

Any member may close their account at any time by sending a request to [email protected]. Any outstanding withdrawable balance will be returned before the account is closed, but active bonuses will be cancelled.

11.2 Closure by jiili

jiili may close an account without prior notice in the following circumstances:

• Breach of any clause of these Terms.
• Fraudulent or illegal activity.
• Failure to verify age or identity.
• Prolonged inactivity on the account.

12 Dispute Resolution

If you have a complaint or dispute, first contact [email protected] with full details. Our support team provides assistance in Bengali and English 24/7. After receiving a complaint, an investigation will be completed within a reasonable time and a resolution will be provided.

jiili's decision will be considered final if a complaint is not filed within 30 days of the date of the relevant transaction or incident.

13 Changes to Terms & Enforceability

jiili reserves the right to modify any part of these Terms at any time. Changes will take effect from the date they are published on the platform. For significant changes, an attempt will be made to notify members via email or platform notification.

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will remain fully in effect. Any leniency shown by jiili in enforcing a condition will not be considered a permanent waiver of that condition.

13.1 Contact

To ask any questions or share feedback about these Terms, please contact our support team:

• 24/7 Live Chat Support
• [email protected]

You can also find answers to many of your questions on our FAQ page and About Us page.