jiili's Privacy Policy
The security of your personal information is our top priority — this document sets out the full details of how data is collected, used, and protected on the jiili platform.
jiili is a safe and reliable online gaming platform operated for players in Bangladesh. We take the privacy of our users seriously and keep every piece of your information secure through SSL encryption technology. This Privacy Policy ("Policy") provides a detailed description of what information we collect when you use the jiili website and services, how it is used, and how it is kept secure.
By creating an account on the jiili platform or using its services, you will be considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us with any questions.
What information we collect
We collect various types of information to ensure a seamless and secure experience on the jiili platform. This information comes from two main sources — first, what you provide directly; second, what is collected automatically as a result of your use of the platform.
Personal identity information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial transaction information
Information collected during deposits and withdrawals:
- Payment method name (bKash, Nagad, Rocket, Upay)
- Mobile account number
- Transaction amount and time
- Transaction reference number
Technical information
Device and connection information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Session duration
- Login logs and security events
Gaming activity information
Information related to your gaming experience:
- Game history and betting details
- Win and loss records
- Bonus and promotion usage history
- VIP level progress
- Responsible gaming settings
Purpose of data use
jiili uses your information only for legitimate and necessary purposes. We never share your personal information with third parties unnecessarily. The main purposes for which we use your data are described below:
- To complete the account registration and identity verification process and to confirm your age (21+).
- To process financial transactions in a safe and orderly manner, such as deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- To prevent fraud, manipulation, and unauthorized access in order to maintain the security and integrity of the platform.
- To provide a personalized experience and relevant offers based on your gaming preferences.
- To retain the necessary context so that our customer service team can resolve your issues 24/7.
- To analyze gaming behavior to ensure responsible gaming and to send alerts when needed.
- To track VIP program progress and to calculate your loyalty rewards accurately.
- To conduct aggregate analysis for technical improvement of the platform and enhancement of the user experience.
- To fulfill legal obligations and comply with applicable regulations.
Cookies and tracking technology
Cookies and similar tracking technologies are used on the jiili website to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and manage sessions.
Essential cookies
These cookies are essential for the basic functioning of the platform. They are used to manage login sessions, perform security checks, and remember cart or preference lists. Disabling these cookies will prevent the platform from working properly.
Functional cookies
These cookies are used to store your language preferences, display settings, and other personalized settings. They ensure a familiar and comfortable experience on each of your visits.
Analytical cookies
These cookies help analyze platform usage and improve the quality of our services. The information collected from them is processed in aggregate and is not personally identifiable.
Data sharing with third parties
jiili does not sell your personal information or transfer it to third parties for advertising purposes. However, in certain circumstances we may share limited information with necessary service providers:
Payment processing partners
Information required to process transactions via bKash, Nagad, Rocket, and Upay (transaction amount, account number) is shared with the relevant mobile banking provider. These third parties adhere to strict security standards.
Technology and game providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive limited session information for the smooth operation of their games. This information does not reveal the user's identity.
Legal authorities
Information may be provided to relevant authorities under legal obligations or in accordance with a court order. In such cases we will provide only the information legally required.
Security and fraud prevention
Limited and encrypted information may be shared with specialized security services to ensure platform security and to detect potential fraud.
In each of the above cases jiili ensures that third parties operate under strict confidentiality agreements and use your information only for the specified purpose.
Data security measures
jiili follows the highest industry standards in protecting your data. Our security framework is structured across multiple layers:
SSL encryption
All data transmission is protected by 256-bit SSL encryption.
Firewall protection
An advanced firewall system prevents unauthorized access.
Access control
Strict access controls ensure that only authorized personnel can access data.
Regular audits
Potential vulnerabilities are identified and addressed through regular security audits.
Data retention period
jiili retains your information only for as long as necessary. The retention period is determined based on the purpose of collection, legal obligations, and business requirements.
- Active account data: Complete information is retained for as long as the account remains active.
- Transaction and financial records: Retained for the period required by legal and audit requirements.
- Gaming history: Retained for an appropriate period for dispute resolution and responsible gaming monitoring.
- Closed accounts: Information may be retained for a specified period after account closure for legal obligations and potential fraud investigations.
- Cookie and session data: Automatically deleted when the session ends or upon expiry of the set period.
- Support communication records: Retained for an appropriate period for service quality improvement and dispute resolution.
Your rights and controls
jiili believes that you should have control over your own information. As a user of our platform, you enjoy the following rights:
Right to access information
You have the right to know what information we hold about you and to receive a copy of it. Contact our support team to make this request.
Right to correct information
If any of your information is incorrect or incomplete, you have the right to request its correction. This can be done through account settings or via the support team.
Right to delete information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.
Right to object to processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of direct marketing.
If you wish to exercise any of the above rights, please contact our support team. We will endeavor to respond to your request as quickly as possible within the limits of our legal obligations.
Protection of minors
jiili is a platform operated exclusively for those aged 21 and above. We do not knowingly collect information from minors.
If you believe a minor has created an account on our platform, please notify our support team immediately. We are committed to ensuring responsible gaming.
Policy changes and updates
jiili may update this Privacy Policy from time to time. Amendments may be made to the Policy in response to changes in technology, the addition of new services, or legal requirements.
- We will notify you through the platform before any significant changes.
- The amended Policy will take effect from the date of publication.
- Continuing to use jiili after a change will be considered acceptance of the updated Policy.
- Previous versions are available from our support team upon request.
- If you object to a change in the Policy, we ask that you contact us before closing your account.
Contact us
If you have any questions, concerns, or requests about this Privacy Policy, our support team is always ready to assist you. jiili's privacy team is able to communicate with you in both Bengali and English.
Available 24 hours a day, 7 days a week — use the live chat option on the platform.
[email protected]
Support is available in both Bengali and English.
We are committed to handling any privacy-related requests you have as quickly and effectively as possible. Your trust and confidence in jiili is our most valuable asset.